Return and Exchange Policy
Useful Information
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General Policy
Merchandise returns and exchanges may be accepted (excluding “final sale” or “as-is” items) within 30 days of the date of purchase. Returns must be accompanied by original receipt, or date and the amount of purchase must be validated in our system. Customer identification may be required solely for the purpose of preventing fraud. We reserve the right to refuse or limit returns or exchanges for any reason. In the event we elect to honor a refund or exchange without proof of purchase, we will exchange merchandise or issue a merchandise credit based on the lowest historical selling price for the returned merchandise when factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied. You will be limited to $250 in non-receipted returns within a 30 day period (excluding defective merchandise).
Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If you used multiple forms of payment, refunds will be applied in the following order (as applicable): (1) merchandise credit cards; (2) cash. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. We do not accept returns for soiled or washed merchandise. If we elect to honor a refund without original ticketing, the refund will be issued in the form of store credit. Merchandise purchased in our retail shop, or on a website may only be returned in such locations. Merchandise purchased via PayPal may be returned in stores or returned via mail. Shipping and handling charges on your purchase, if any, are non-refundable.
On-Line & Phone Purchases ( U.S. Customers )
Paypal Orders
Merchandise purchased via PayPal may be returned in-store or returned via mail. Customer pays for return shipping. Bring It to a Boutique If you prefer to return or to exchange your purchase in our boutique, our sales associates will be happy to help you with your return or exchange. Make a Return by Mail If you prefer to send your return by mail, please include your invoice in the box and drop off your package in the U.S. mail. Please call 561 568 6036 or 561 575 2650 to receive return authorization: Email us at shop@dawnbacchus.com
Need a different Size or Color?
If you need to exchange an item for a different SIZE or COLOR within 30 days of your original purchase, simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed or defective. Your new merchandise will be shipped out as soon as the return is received.
Prefer a Different Item?
If you wish to exchange an item for a different item within 30 days of your original purchase, you may call 561 575 2650 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.
Return Check Policy
A service charge of $25 or the maximum permitted by law will be assessed for NSF checks. The amount of the check and service charge may be collected via electronic debit or bank draft drawn from your account.
Final Sale
Merchandise marked final sale is sold “as is” and may not be returned or exchanged and is not eligible for price adjustment.
International Customers
At this time, orders placed via dawnbacchus.com or by telephone and shipped outside of the U.S. cannot be returned or exchanged. If for any reason, you are dissatisfied with your purchase within 30 days of your original purchase, please contact us.
Change to Policies
We may change any of the above policies or practices at any time, which shall be binding when posted.
Questions?
Please don’t hesitate to contact us with any questions. We’re just a phone call or email away. Send emails to shop@dawnbacchus.com
